Returns & Exchanges (Retail Customers)
We will be more than happy to offer a refund for any unworn items returned to us in their original and undamaged packaging, with tags intact.
Please note that we will ONLY be able to offer a refund if these conditions are met and failure to comply will result in a delayed or unfulfilled refund. The costs of returning any goods are the responsibility of the sender. We recommend that a tracked service is used as we cannot refund items lost in transit.
Please return any items in compliance of these conditions to the below address, within 30 days of receipt:
Splash About Australia,
Unit 7, 18 Precision Place,
Mulgrave,
NSW,
2756
Australia
If you would like to exchange an item please contact our customer service team on support@splashabout.com.au or using the below contact form.
Returns (Trade Customers)
For trade customers, please be advised that returns are not accepted on any items. In the unlikely event that you receive a faulty item, we encourage you to promptly contact our customer service team on support@splashabout.com.au or using the below contact form. They will investigate the matter and facilitate a replacement or credit as appropriate.
If you would like to contact us regarding a return please complete the below form and include your order details so we can investigate this for you.
